A chatbot for your online shop, in Darija, Arabic and French.

Your visitors ask questions before they buy. The assistant answers from your catalogue and your terms, then passes you contacts ready to be called back.

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Zellige Shop · assistant

Wach had tajine kayn f le bleu?

Yes, the “Fès” tajine comes in blue, in two sizes, according to our catalogue. Delivery is available across Morocco. Would you like to order?

Yes, the large size. Imane, 0662 000 000.

Thank you Imane! Your request has been passed to the team, who will call you to confirm the order and delivery.

Example conversation (illustrative)

What costs you sales

Questions before buying

Size, colour, availability, delivery time: without a quick answer, the visitor leaves the page.

Terms you have to repeat

Delivery, cash on delivery, exchanges and returns: the same messages come back every day on WhatsApp and on the site.

Evening messages

Customers write when the shop is closed, and do not always come back the next day.

Contacts nobody follows up

An “I want to order” buried in your inbox is a lost sale.

What the assistant does

Answers about your products from the catalogue you import: names, descriptions, prices and the information you provide.
Explains delivery, payment, exchanges and returns according to your terms.
Collects name, phone and the product wanted, and alerts you to call the customer back.
Replies in the customer’s language, including Darija.
Hands over to your team for a complaint or a special request.

What it does not do

It does not take payments and does not create orders in your shop: it passes the request to your team.
It does not know parcel tracking or order status until an integration with your system is built (on request).
Stock and prices: it uses the information in your catalogue. Update it when it changes.
WhatsApp messages are billed by Meta; the chat on your website and Telegram have no per-message fee.

Frequently asked questions

Can it handle cash-on-delivery orders?

It explains your terms and collects the request (name, phone, product). The order is confirmed by your team, or by a custom-connected system.

How do I teach it my products?

You import your catalogue and terms in your client area (PDF, Word, CSV or Excel files). The assistant uses them to answer.

Does it work on Shopify, WooCommerce or a custom site?

The chat can be added to any website with one line of code. A direct connection to your platform (stock, orders) is possible on request and is not included by default.

And if a customer wants to talk to someone?

You get an alert, the assistant pauses for that customer, and you reply from your client area.

Put an assistant in your shop

Send us your catalogue and delivery terms: we prepare a free trial.